Shipping policy

Shipping Policy - Homespun Australia

At Homespun Australia, we're dedicated to making your creative journey as seamless as possible, right from the moment you place your order.

Shipping Rates

Our shipping rates are calculated based on your location and the weight of your order to ensure you receive the most accurate pricing possible.

From time to time, we offer flat-rate shipping discounts on specific items or during promotional periods to make your checkout experience even smoother. Keep an eye out for these special rates at checkout!

Delivery Timeframe

Once your purchase is complete, we aim for your Homespun Mini Pottery Wheel to arrive at your door within 10 business days. (for Australian orders) and 15 business days (for any International orders)

• Order Processing: Orders are typically processed and dispatched within 1-3 business days.
• Shipping & Transit: Once dispatched, delivery times may vary depending on your location within Australia, but generally fall within the 10-business-day timeframe.
• Tracking: You will receive a shipping confirmation email with tracking information once your order has been dispatched, allowing you to monitor its journey.

Shipping Partners

We partner with trusted Australian couriers to ensure your order arrives safely and efficiently.

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer. If an item is returned to us due to an incorrect address, you may be responsible for re-shipping costs.

Damaged or Lost Orders

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at [Your Customer Service Email Address or Link to Contact Page] with your order number and details. We will work swiftly with our shipping partners to resolve the issue and ensure you receive your product.